The following is a list of Frequently Asked Questions (FAQ's) for the HIE-Bridge™ program. If you feel we may have overlooked a frequently asked question, please contact us and we will review your question for possible inclusion in our list.

What is HIE-Bridge ?

HIE-Bridge is a state certified health information exchange which allows healthcare providers to locate medical records and exchange clinical documents electronically.

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1 - Why do we need HIE-Bridge?
HIE-Bridge lets doctors and nurses find where your tests and other health information is stored across the region. The result is better and faster decisions for your care.

To provide the best care, doctors and other health professionals should have complete medical records for every patient.

It is important to know your drug allergies, prior medical conditions, vaccinations and other critical information a patient may or may not remember.

2 - Is HIE-Bridge secure?
Yes! HIE-Bridge uses state of the art security to protect your privacy and prevent unauthorized access to your health records. HIE-Bridge is a Minnesota state certified Health Information Exchange, and meets Minnesota's strict patient security laws. In addition, HIE-Bridge adheres to federal privacy and security standards as a member of the Nationwide Health Information Network. All users of HIE-Bridge are required to meet strong authentication procedures to access the exchange.

3 - How do I know my information is kept private?
HIE-Bridge Privacy Policy adheres to all HIPAA privacy and security requirements. Click here to read the policy.

4 - How will HIE-Bridge benefit me and my family?
HIE-Bridge lets doctors, nurses, and other health care providers quickly locate where your health records are. In an emergency, finding where health information is located could help emergency room staff provide better care. An example is medical allergies. With HIE-Bridge, doctors and nurses can quickly find where other information is located, contact the appropriate facilities, and quickly determine if an allergy is present which they may not have known about otherwise.

5 - Who can access HIE-Bridge ?
Only people responsible for providing health care can use HIE-Bridge. Insurance companies, employers, and government agencies are not authorized and not allowed to access HIE-Bridge.

6 - May I access HIE-Bridge ?
No. HIE-Bridge is only available to healthcare providers.

7 - What if I don't want to be included in the HIE-Bridge system?
You have the option to "opt-out" of the HIE-Bridge network at any time. Just ask to opt-out of it when you check in at a clinic or are admitted to a participating hospital.

It is important to remember that if you choose to opt-out, your information will not be available in the event of an emergency or disaster.

8 - What does it cost me to be part of the HIE-Bridge Network?
There is no fee for patients to participate in HIE-Bridge. Each participating organization pays an annual subscription to access the HIE-Bridge network.

9 - How fast can my doctor get my remote information?
In many emergency rooms today, staff must call and ask if a facility has information about a patient and then wait for an answer. If information is found it can be mailed, faxed, or e-mailed. If there is no information, more calls must be made. This is time-consuming and unreliable. Even with this approach, staff may not find the most current information about you.

With HIE-Bridge, staff enters basic information about you: your name, zip code, and birth date. With this information they can find all the participating locations where records exist in seconds. The facility can be contacted and valuable information shared for treating the patient without delay.

10 - Does HIE-Bridge link to other Health Information Exchanges?
Currently, HIE-Bridge is the only state certified health information exchange in Minnesota. The network was developed as part of the Nationwide Health Information Network (NwHIN) and, therefore, built with all the standards and security to allow us to share information with other health information organizations in the future. By year end, HIE-Bridge will connect with the Social Security Administration to help speed up disability determinations and with the Veteran's Administration to exchange clinical information with private providers.

11 - What information can users of HIE-Bridge get about me?
The information available on HIE-Bridge tells providers where your medical records are located. That information currently includes only demographic data, such as name, address, phone, and birth date. No medical information is available from HIE-Bridge. In the near future, HIE-Bridge will provide authorized providers with clinical data, medication history, allergies and medical conditions.

12 - What health organizations are included in the HIE-Bridge Network?
To see the organizations that are connected to the HIE-Bridge network, view our participating organizations page.

13 - What types of organizations use HIE-Bridge?
Hospitals, clinics, long term care facilities, home health care, labs, chiropractors, dentists and any other healthcare organizations.

14 - How can patients find out where their information was disclosed or retrieved through HIE-Bridge?
To request information regarding disclosure of information, the patient will need to contact their provider or the medical records department where medical care was received. Upon the patient's consent, authorized personnel who are responsible for medical records will be able to provide the patient with information on who has requested information through HIE-Bridge.

15 - Can my provider access HIE-Bridge anytime?
Yes. HIE-Bridge is available 24 hours a day, 365 day a year. Currently, the availability to HIE-Bridge has exceeded 99%. If necessary, there is a scheduled maintenance time that occurs on the third Thursday of each month, from 5:00 pm - 9:00 pm central time.

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